All suiting is made to order. Please allow up to 20 business days to receive your items as they are completely custom. Once an order is placed, no changes can be made. Please carefully consider processing time when purchasing your desired items.
Orders are not shipped on weekends or holidays. Once the order is shipped, you will receive a tracking number with which you can follow your package and see remaining shipping time. For security reasons, an adult signature may be required upon delivery on certain orders. If you will be unavailable to sign for your package, please contact USPS and arrange to have your order held at a nearby location for pickup. USPS will make a total of three delivery attempts on three consecutive business days. After the third attempt, your order will be returned to our warehouse.
TB COLLECTION is not responsible for packages once given to courier including lost or stolen packages. For missing shipment, you will need to file an official claim with the courier as your package is insured and any reimbursement will be provided by them. Claims resolution time period including reimbursements are subject to the courier. If your package is returned for any reason, you may request to have your order reshipped. TB COLLECTION is not responsible for any reshipment fees.
Exchanges: The shipping cost of the item to be sent back to TB COLLECTION is the responsibility of the customer.
Please direct all mail to:
Teaira Blount LLC
2730 Peachtree Industrial Blvd
Ste 105 PMB 1054
Duluth, GA 30097
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, a representative will contact you via email or phone. Please email firstname.lastname@example.org with any questions and include your order number in the reference.